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Please note that shipping costs for items from the 4Hooves marketplace vary. Depending on the country of origin and shipping destination, a flat rate shipping fee is created, which is determined independently by the respective marketplace retailer.

The shipping costs are only shown after the destination country has been entered. Before an order is completed, the total costs are shown broken down in the order overview.

As a rule, insured parcel shipping takes place. The parcel service provider and the corresponding shipping costs may vary depending on the marketplace retailer and shipping country.

If you would like to purchase an item in larger quantities and would like it to be shipped via a shipping company, please contact info@4hooves.de. After consulting with the relevant marketplace dealer, we will be happy to send you a corresponding offer for the goods and shipping including delivery window. Of course, you can also hire your own shipping company to collect the goods or pick up the goods yourself.

Deliveries are possible worldwide. Please note that customs fees may apply. These are to be borne by the buyer and cannot be shown when completing the order.

For further questions about shipping and delivery, please contact us by email at info@4hooves.de.

If you are not satisfied, we will be happy to take the item back. Please send us a short email to support@4hooves.de and briefly describe the matter to us. We will then contact the seller for you. If it is a broken item, we will send you a return label.

It may happen that your order is delivered in multiple packages. When returning, please make sure that you tell us which item it is. Otherwise, processing and refunding your return may take a little more time.

And it's that easy if you change your mind:

Be sure to place the item in the package in the original item packaging.

Include a short note.

Frank the package and hand it in at the nearest parcel shop.

As soon as the return has arrived and been checked, the invoice amount will be credited within 14 days via the payment method you chose when ordering.

Unfortunately, a direct exchange of a returned item is not possible. As soon as the item you have returned has arrived and been checked, the credit will be issued using the method you specified as your payment method. Now you can simply order the item again.

4Hooves is an innovative comparison and sales platform for equestrian products on the Internet paired with an online magazine. The platform offers brands and retailers the opportunity to sell to end customers via 4Hooves. At www.4hooves.de, brands and specialist retailers can benefit from an easy entry into online trading as well as numerous advertising opportunities. In addition to digitizing the previously very analogue equestrian world, our goal is to offer retailers a transparent and risk-free online sales channel and to support them on their way to online trading.

4Hooves offers brands and retailers the opportunity to sell to end customers via 4Hooves. At www.4hooves.de, specialist retailers can benefit from an easy entry into online trading as well as numerous advertising opportunities. The integration works based on product data, either in tabular form or as direct input on the platform.

4Hooves covers a variety of products and product groups for all riding styles and horse breeds and also offers categories such as books and media as well as gift and lifestyle items for a wide audience of riders and horse lovers. In principle, every dealer and manufacturer of equestrian products and related products can sell through 4Hooves. 4Hooves works with both established and young emerging brands. However, 4Hooves reserves the right to carry out quality controls and sample products in advance.

In addition to product integration, 4Hooves offers a wide range of advertising options, including for brand awareness, increasing sales or promoting a launch. These range from banners, newsletters or social media posts to individual packages.

Interested dealers can register directly using the short form. The 4Hooves team will then check the data and contact you if you have any questions. As soon as the data has been activated by 4Hooves, the setup of the dealer shop and the creation of the products can begin.

Marketing has changed noticeably due to digitalization and the explosive increase in the number of touch points. Customers are becoming more and more internet-savvy, are in a wide variety of locations and use a wide variety of devices and technologies to make purchases. Accordingly, retailers must be found where customers are looking for them: on the Internet.

It has become a bit of a challenge to keep up with the complexity and speed of online trading - regardless of whether it is a small, medium or large company. Retailers have to stand out from the competition, react flexibly to changes and constantly adapt to new customer behavior, which is now more competent than ever before. Customers are constantly using new technologies to be inspired by new ideas and to shop. Smartphones and tablets are just a small sample of what customers use to discover new trends, brands and products. Retailers also have to adapt to changing times, act and choose the right partner in order to sustainably develop their business in a fast-moving trading landscape.

Digitalization is changing the private and professional environment - areas of life are becoming increasingly networked. Stationary retail is also increasingly complementing online retail through its own online shops, apps or click & collect offers. The following comparison shows the most important advantages of each model.

online shop

• Convenience: from anywhere, at any time, worldwide
• Fast and convenient information gathering
• No waiting times at the checkout
• Bigger selection
• price comparison
• Special services such as gift packaging, greeting cards, extended return policy, etc
• Price savings

Stationary trade

• Availability - no waiting/delivery times
• No shipping costs
• On-site test - try on, feel, see the goods
• Easier exchanges/complaints
• Greater security
• Stroll shopping experience

Conclusion: Both online and stationary retail have their right to exist. Therefore, the best result can be achieved when these two forms are combined as multi-channel sales. This form of distribution allows a larger part of the market to be covered, as both traditional store buyers and online shoppers are addressed.

According to a Deloitte study, customers who visit the online shop again after visiting a brick-and-mortar store are likely to spend up to 75% more money than those who only shop in a physical store. These customers don't care whether they shop in an online shop or in a brick-and-mortar store - they care about convenience, added value and security.

4Hooves supports the path to online trading and offers another sales channel for acquiring new customers.

Whether through organic or paid search - it is the starting point for millions of purchasing decisions every day on the Internet. On the one hand, 4Hooves acts as a search engine for the customer. On the other hand, 4Hooves takes on the role of advice and information via the 4Hooves Magazine.

4Hooves offers the possibility:

• to attract interesting new customers and turn them into loyal advocates for products
• to use the potential of a growing community and to benefit from new growth impulses through continuous exchange with consumers, repeat buyers and partners.
• to benefit from technical innovations and special features.
• to introduce your own brand or your own products onto the market more quickly and make them known internationally.
• to always be present for customers, no matter how many products are offered.
• to use new customer loyalty measures through high-quality digital content and a highly scalable platform to develop new business areas.
• benefit from all points of contact with customers, from computers, tablets and smartphones to trade fairs and tournaments to social networks.
• Present products to an international target group and sell them worldwide.
• to have the option of an individualized shop-in-shop interface in the 4Hooves Concept Store and thus provide customers with a seamless shopping experience with their own branding and offers.
• taking over the creation of product information, descriptions, prices, technical data, images and videos. With high-quality content and a unique presence, we offer customers a better shopping experience.
• high-quality and creative “out of the box” advertising options